Reports To: President/CEO
Supervises: None
Classification: Non-Exempt
JOB SUMMARY:
The Teller / Marketing Specialist serves as the friendly face of the credit union while also helping promote our products, services, and community involvement through engaging marketing and communications.
DUTIES AND RESPONSIBILITIES:
Primary Teller Responsibilities
- Provide exceptional service to members in a friendly and professional manner.
- Process member transactions accurately, including deposits, withdrawals, loan payments, and other account transactions.
- Balance cash drawer and maintain accurate records.
- Answer member questions and recommend appropriate credit union products and services.
- Maintain confidentiality and comply with all credit union policies and procedures.
Marketing Responsibilites
- Design eye-catching posters, flyers, brochures, and promotional materials.
- Create and publish a monthly credit union newsletter.
- Develop and schedule engaging social media content.
- Update and maintain the credit union website.
- Assist with planning and promoting community events and financial education programs.
- Help strengthen the credit union's brand through creative marketing initiatives.
QUALIFICATIONS:
Preferred Qualifications:
- Excellent customer service and communication skills.
- Strong organizational skills and attention to detail.
- Experience with Microsoft Office applications.
- Experience using graphic design software such as Canva, Adobe Express, Adobe Creative Suite, or similar programs.
- Familiarity with social media platforms, website content management, and digital marketing.
- Ability to work independently while contributing as part of a small team.
- Previous teller, banking, credit union, retail, or customer service experience is preferred but not required.
WORKING CONDITIONS:
- Position is on-site.
- Routinely perform work indoors in climate-controlled shared work area with a moderate to high level of noise.
- Understands that there is exposure to second-hand smoke.
- Must be able to perform job functions either independently and work effectively on own.
- Must be able to plan their own work activities as well as take direction.
- Must be able to read and carry out various complicated written and oral instructions.
- Must be able to speak clearly and deliver information in a logical and understandable sequence.
- Must be able to perform basic mathematical calculations with extreme accuracy.
- Must be able to perform professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
- Must be ale to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
- Must be able to effectively handle multiple, simultaneous, and changing priorities.
- Must be capable of exercising the highest level of discretion on both internal and external confidential matters.